Refund policy

Refund Policy

Your $30 reservation deposit
When you reserve a ComfyLoo System with a $30 deposit, you're securing a unit from our first production run and locking in the $99 founding price. This deposit is fully refundable, anytime, for any reason, up until your order ships. To request a refund of your deposit, simply email us at support@comfyloo.com — no questions asked, and no fees deducted.

Before your order ships
We'll always email you before charging the remaining balance on your order. If your circumstances change, or you simply change your mind, you can cancel and receive a full refund of your deposit at any point before that balance is charged.

After delivery: your 30-night trial
Once your ComfyLoo System arrives, you have 30 nights to try it at home. If it isn't a clear, noticeable improvement, contact us within that window for a full refund — including your original $30 deposit and the remaining balance you paid. We'll provide return instructions once you reach out; you won't be charged a restocking fee.

How refunds are processed
Approved refunds are returned to your original payment method within 3-5 business days of us confirming the return or cancellation. Deposit-only refunds (before shipping) are typically processed within 5-7 business days of your request.

Questions
If anything about your order or this policy is unclear, email us at support@comfyloo.com — we always write back.